· Agents
Smart Agents vs Dumb APIs
An API does exactly what it is told. An agent notices when the instructions were wrong. What that changes about how systems talk to each other.
One more thing, just to see what happens.
I used to stay up all night learning BASIC and Assembler on my first computer, an Apple ][+, just to try one more thing and see what would happen next.
Working with AI agents and tools brings back that feeling of learning and exploration that opened up a world for me back then.
Today I help companies adopt AI in their business workflows. Here I share what I'm building and learning, from small tools for my own life to the enterprise systems we use in our businesses.
Read my field notes ↓Field notes
· Building with AI
Creating my own productivity app with Claude Code
My Quotes folder's 836 notes, my Insights folder's 809, one evening report, and what building a small real tool taught me about working with an agent.
· Customer experience
Unreasonable Customer Experiences as a Competitive Advantage
Danny Meyer's distinction between service and hospitality, and why it became the operating idea behind GatherUp.
About
I built GatherUp to help companies focus on customer experience (sold in 2019). I've also helped build the Ford X accelerator, advised early-stage startups at Founder Partners, worked at Microsoft, Red Bull Media House, and the early team at Interwoven through its IPO. A habit of learning the next thing by building it.
Off the keyboard: sailing, surfing, golf, and travel.
Read the full bio →What are you making or figuring out?
I'd love to hear about it. If you'd like to compare notes or talk about working together, get in touch.
Contact me